Skip to content

Contact us

FAQs

In the Segen customer portal, you have round-the-clock access to current prices and availability. You can see stock levels and delivery forecasts on every product page – for reliable planning. With over ten years of experience, we ensure that everything is available on time so that your projects can be implemented on schedule.

In the Segen customer portal, you can find all important information at any time: from brochures and data sheets to installation instructions, stock levels, quotations and your invoices. Design tools and configurators are also available to you around the clock.

We also provide you with personal support: a dedicated sales contact, an order processing expert and a technical contact are on hand to answer all your questions – from the planning stage to after installation.

All Segen products are covered by the manufacturer’s warranty. You can find the relevant documentation and information for each item in the customer portal. You can often extend the warranty free of charge – simply by registering with the manufacturer.

At Segen, you can benefit from attractive package offers with price advantages on inverters, batteries and accessories.

You can collect your orders directly from our warehouse – regardless of whether they are individual items or a container load.

Useful links

Battery-Box Premium 2.56kW HVS Battery BASE and BCU (battery control unit)

Item number: BYD-HVS-BASE-BCU

Manufacturer: BYD

Category: Storage

B-BOX High voltage Battery 

This part contains 1x Battery Base with 1x Battery Control Unit only.

Safe Battery Chemistry

B-Box is designed with LiFePO4 chemistry battery which has been widely recognized as one of the safest battery technologies. LiFePO4 chemistry features stable structures and its thermal runaway temperature is over 480 degrees. That’s 100% higher than NCM and NCA chemistry. It is designed for residential and commercial applications with absolute safety.

Railway and Automotive Standard Battery

As the world's largest Electric Vehicle manufacturer, BYD brings railway and automotive battery standards to residential and commercial solutions: B-Box. 6+ years’ track records of large scale applications in Electric Vehicles ensure its safety and reliability. All products have been certified according to international standards including TUV, UL and CE.

High Power Output

B-Box has the highest output power in industry, which brings the highest performance to customers. The system is able to reach C rate at max 1C and 2C at peak to support critical loads such as A/C and pumps, etc.

Easy Installation and Uninterruptible Maintenance

All B-Box systems have modular design featuring uninterruptible maintenance, and easy installation.

Flexible Extension Life Time

  B-Box is equipped with modular design and smart BMS (Battery Management System), allowing extension throughout its lifetime.

10 Years Warranty

10 Years Warranty provides the best guarantee of operation.

NOTE: Please note to create a fully working HV BYD battery stack you will always require 1x Battery Base with Battery Control Unit and between 4x and 8x BYD-B-PLUS-H1 battery modules. Depending on the charger used, multiple numbers of stacks in parallel are possible (5 maximum).

To ensure the best possible performance of the storage system Segen recommends updating battery and inverter firmware on commissioning.

Most up to date battery firmware file is available on the link below:

https://www.eft-systems.de/de/content/7/Downloads

Please download the B-BOX HV Software File and extract the .ZIP file on to your drive. Firmware file needs to be ".img" extension to be recognized by BYD Battery.

Become a partner today

Are you an end customer?

Information for end customers