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In the Segen customer portal, you have round-the-clock access to current prices and availability. You can see stock levels and delivery forecasts on every product page – for reliable planning. With over ten years of experience, we ensure that everything is available on time so that your projects can be implemented on schedule.

In the Segen customer portal, you can find all important information at any time: from brochures and data sheets to installation instructions, stock levels, quotations and your invoices. Design tools and configurators are also available to you around the clock.

We also provide you with personal support: a dedicated sales contact, an order processing expert and a technical contact are on hand to answer all your questions – from the planning stage to after installation.

All Segen products are covered by the manufacturer’s warranty. You can find the relevant documentation and information for each item in the customer portal. You can often extend the warranty free of charge – simply by registering with the manufacturer.

At Segen, you can benefit from attractive package offers with price advantages on inverters, batteries and accessories.

You can collect your orders directly from our warehouse – regardless of whether they are individual items or a container load.

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Tigo Access Point (TAP)

Item number: TIGO-TAP

Manufacturer: Tigo

Category: Accessories

The TAP (Tigo Access Point) is Tigo's latest wireless antenna. Is the improved model, it replaces the Tigo Gateway and has the same function.  Like the Gateway, the TAP allows wireless communication between the Cloud Connect Advanced (CCA) and the TS4 optimizers (wireless communication between TS4 Optimisers and TAP and wired RS485 connection between TAP and CCA). Tigo TAP utilises ‘mesh’ technology which allows each Tigo TS4 optimiser to act as a repeater, extending the range of TAP.  The signal and data can hop from TS4 to TS4 along many different paths. As long as the TS4 optimisers are not more than 10m from each other, the TAP total range including ‘hops’ is 35m.     For details on differences between Gateway and TAP please follow the link to Tigo website HERE.  

Please Note - Registration with the Tigo Monitoring service must be completed in 90 days from the Warranty Start Date for Limited Warranty to be valid, for the following Equipment: TS4-M, -S, -O, -L, Tigo Access Point, and Cloud Connect Advanced when implemented with communication

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