We are there for you – regionally and individually.
In your customer portal, you will have a personal contact who will provide you with competent support for all your questions. Moreover, we have significantly expanded our office and field sales team to ensure optimum assistance.
Additionally, our team operates not only in Germany but also supports customers in Benelux, Austria, Poland, the Nordics, and Switzerland – always with a focus on personal proximity and fast support.
Sales team.
Every Segen customer has a personal contact, serving as your first point of contact with comprehensive product and industry knowledge. In addition, whether you have account questions, need optimal offers, or seek suitable product recommendations, you will benefit from individual and competent support.
Technical Team.
Segen prides itself on its technical support engineers, who are always on hand to answer any questions before, during, and after installation. Moreover, on the rare occasions when they don’t know the answer, they ensure to find out promptly
Order Fulfillment.
Meanwhile, the talented order fulfillment team manages the logistics of deliveries and works tirelessly behind the scenes to ensure smooth processing of customer orders.
Customer Service.
Our customer service team is dedicated to ensuring that every customer is happy and satisfied with the Segen experience. They are always on hand to offer help, guidance, and tailored support.
Reasons for Segen.
Unique product portfolio
We have an extensive portfolio of industry-leading brands. We only work with the best brands on the market!
Personal contact person
A dedicated support team in all departments - your account manager, your order processor and your technical contact, all there for you!
Exclusive webinars and events
As a Segen customer, we offer you participation in exclusive webinars / roadshows and events. You will always find all information on this in your customer portal.
Your one-stop store
Instant access to 24/7 live pricing and stock availability, with access to special design tools, industry news and informed promotions.
Fast quotation preparation
Use our tools for quick quotation preparation including installation system design with the Renusol Configurator 3.0. Try it out now.
Delivery within 24 to 72 hours
We deliver products in stock directly to you within 24 to 72 hours. On request also directly to the construction site.