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FAQs

In the Segen customer portal, you have round-the-clock access to current prices and availability. You can see stock levels and delivery forecasts on every product page – for reliable planning. With over ten years of experience, we ensure that everything is available on time so that your projects can be implemented on schedule.

In the Segen customer portal, you can find all important information at any time: from brochures and data sheets to installation instructions, stock levels, quotations and your invoices. Design tools and configurators are also available to you around the clock.

We also provide you with personal support: a dedicated sales contact, an order processing expert and a technical contact are on hand to answer all your questions – from the planning stage to after installation.

All Segen products are covered by the manufacturer’s warranty. You can find the relevant documentation and information for each item in the customer portal. You can often extend the warranty free of charge – simply by registering with the manufacturer.

At Segen, you can benefit from attractive package offers with price advantages on inverters, batteries and accessories.

You can collect your orders directly from our warehouse – regardless of whether they are individual items or a container load.

Useful links

Portal.

The Segen portal allows you to get everything you need in one place, freeing up more of your time.

The industry standard.

Our portal gives you free access to everything you need for a smooth installation.
You have round-the-clock access to our portal to browse, plan, order products, and keep up to date with industry news.

  • Order Anytime, Anywhere: no office hours, no limits – order top-quality PV components 24/7 through our customer portal.
  • Real-Time Stock Updates: see live stock levels and upcoming deliveries for full transparency and confident project planning.
  • Fast, Reliable Delivery: with high availability, we ship your components quickly and securely to your chosen address.
  • Smart Planning Tools: use our inverter design tool to find compatible inverters and connection options. Plan and quote complete systems – modules, inverters, mounting – in minutes.
  • Always Up-to-Date Documents: access the latest data sheets, brochures, and warranty terms for every product.
  • Stay Informed: get the latest product updates, industry news, and events – all in the portal and via our regular newsletter.

The advantages at a glance.

  • Market-relevant portfolio for your projects
  • Stock with live status
  • Best prices
  • Fast and efficient delivery
  • Tools that make your daily work easier
  • Continuous access to the latest data sheets and brochures
  • Industry news, product updates and innovations
  • 24 hours / 7 days availability
  • Availability on PC, tablet, smartphone

How do I get my access data?
It’s very simple. Click on the link below and send us the completed contact form. You will then receive your personal access data for our customer portal and benefit from the advantages!

The quick quote tool in the video

Everything at the touch of a button.

Access to over 800 products.

Access to over 800 products.

Get the latest industry news from Segen. With industry-leading content, the latest product launches and important events, you’ll always be up to date!

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Regular & Exclusive offers.

Regular & Exclusive offers.

We strive to offer fair and honest prices on all our products, with special offers that can save you time and money.

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Comprehensive system designer.

Comprehensive system designer.

Create individual offers from your browser with a 30-day price commitment, and stock availability, data sheets, guarantees and brochures.

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Opportunities for training and events.

Opportunities for training and events.

With exclusive training webinars, roadshows, and live events, you can be sure to keep up to date with the latest technological innovations.

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Comprehensive product information and availability.

Comprehensive product information and availability.

With up-to-date stock levels and availability updates, you have full control over your future requirements and full transparency about what we can supply you with.

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Information for end customers